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FAQ's

  • How do I book an appointment?
    To book an appointment through email, simply send us a message at info@africanessencespa.co.za. Please provide your full name, preferred date and time, and the service(s) you wish to avail. Our team will respond within 48 hours to confirm your booking. If you prefer using WhatsApp to book an appointment, you can send us a message at +27 (66) 136 0943. Again, please provide your full name, preferred date and time, and the service(s) you wish to avail. Our team will respond as soon as possible to confirm your booking. We understand that everyone has different preferences when it comes to booking appointments, which is why we offer both email and WhatsApp booking options. Whichever method you choose, rest assured that our team will make sure to accommodate your request and provide you with a memorable spa experience. Thank you for considering our beauty and spa services! We look forward to hearing from you soon.
  • What are your hours of operation?
    Our hours of operation are as follows: Monday – Friday: 8:00 am – 5:00 pm Saturday: 8:00 am – 1:00 pm Sunday: Closed
  • What is your cancellation policy?
    1. Treatments are carefully planned to accommodate the needs of each and every guest. Persons who arrive late may still be accommodated with the condition that the schedule treatment time may not be exceeded and the full fee remains. 2. Should you wish to change or cancel an appointment, please contact reception. 3. We would be grateful if you would honor a minimum of 4 hours notice when changing or canceling an appointment. 4. For your own convenience and those around you, please switch off your cellphone during treatments.
  • What services do you offer?
    We offer a wide range of beauty and spa services to cater to all your needs. Click on the links below to learn more: Treatments Packages Our treatments page features individual services, from massage therapy and facials to nail care and hair removal. Our packages page showcases our curated packages that combine different services to offer a complete spa experience. We use only the best products and techniques to ensure that you receive the best possible results. Choose from our range of services to help you look and feel your best. Thank you for considering our beauty and spa services! We can't wait to help you achieve your beauty goals.
  • What methods of payment do you accept?
    We accept multiple methods of payment to make it as convenient as possible for our clients to pay for our services. At our salon, we accept both cash and card payments. If you choose to pay with cash, please make sure to bring the exact amount to avoid any change discrepancies. We kindly ask that you double-check your wallet or purse before visiting us to ensure you have enough cash on hand. For card payments, we accept all major credit cards and debit cards. Simply provide your card information to our staff, and we'll process the payment for you. Our card payment system is secure and reliable, so you can rest assured that your information is safe. We understand the importance of offering multiple payment options to our clients, which is why we've made it easy to pay for our services with cash or card. We want to make sure that you can enjoy your spa experience without any unnecessary stress or hassle. Thank you for considering our beauty and spa services! We look forward to seeing you soon.

If you have any other questions please feel free to email us at: info@africanessencespa.co.za

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